Institute Of Customer Service
03316394
Healthy
- Loss before tax (-10)
- Going concern doubt noted in accounts (-10)
Details
Compliance
Accounts
Confirmation statement
Industry
Officers
director · Since 30/03/2009
CHIEF EXECUTIVE
BRITISH · UNITED KINGDOM · Age 58
Also on 1 other board
director · Since 01/09/2010
DIRECTOR
BRITISH · UNITED KINGDOM · Age 56
Also on 2 other boards
director · Since 20/07/2016
ASSISTANT VICE PRESIDENT
BRITISH · UNITED KINGDOM · Age 62
Also on 1 other board
director · Since 20/07/2016
CHIEF EXECUTIVE
BRITISH · UNITED KINGDOM · Age 58
director · Since 13/07/2022
CHIEF EXECUTIVE
BRITISH · WALES · Age 72
Also on 15 other boards
director · Since 01/02/2023
RETIRED
BRITISH · ENGLAND · Age 74
Also on 2 other boards
secretary · Since 17/07/2024
director · Since 01/10/2024
EXECUTIVE DIRECTOR
BRITISH · ENGLAND · Age 54
Also on 2 other boards
CompanyRankvs 24+ SIC 94120 peers79
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How is this score calculated?
Net worth compared to all companies in the same SIC code with published accounts. Top quartile earns the full 25 points.
Workforce size relative to sector peers from the most recent accounts. A larger team generally signals commercial scale.
Current assets ÷ current liabilities. A ratio above 2× earns full marks; between 1–2× scores partially; below 0.5× scores minimal points.
One point per year of operation since incorporation, capped at 15. Older companies have a proven track record.
Full 15 points when both annual accounts and confirmation statement are filed on time. Points are deducted for each overdue filing.
Risk deductions
Going concern doubt: -10 pts
Maximum score is 100. Deductions apply for insolvency history, outstanding charges, going concern doubt, or disqualified officers.
Going Concern Doubt
we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the directors with respect to
Key FinancialsYear ending 31/03/2025
Net Worth
£542k
Balance sheet strength
Cash
£5.4M
Cash in the bank
Profit Before Tax
-£483k
Bottom line earnings
Net Current Assets
£3.6M
Working capital
Current Assets
£7.1M
Current Liabilities
£3.5M
Fixed Assets
£176k
Debtors
£1.7M
Admin Expenses
£6.0M
Profit After Tax
-£532k
Tax at Year End
People Costs(2021)
Balance Sheet
EstimatesDerived
| Year | Current Ratio | Implied Profit |
|---|---|---|
| 2025 | 2.03 | -£532k |
| 2024 | 2.25 | +£175k |
| 2023 | 2.07 | -£248k |
| 2022 | 2.27 | +£229k |
| 2021 | 2.17 | — |
Derived from filed accounts. Not audited figures.